There have been quite a few high profile cases of online banking going wrong over the last year, including the problems faced by RBS & Natwest and more recently Nationwide.
In a lot of cases, losing access to your online banking accounts can be an annoyance more than anything, but there’s also a chance downtime at your bank could mean extra cost and inconvenience for you.
lovemoney.com has posted a useful article on your rights when online and mobile banking goes wrong, including how to claim compensation and how to complain.
They also have tips on switching your accounts to another bank, although with the nature of IT issues, no bank can guarantee they’ll be available 100% of the time, but some may be better at communicating to clients when there are problems, whilst others may offer better guarantees and compensation arrangements.
- HSBC Online Banking “Back To Normal” (January 7, 2016)
- Natwest & RBS Online Banking Problems (June 21, 2012)
- Fraud Warning For Bank Customers On Twitter (September 10, 2015)
- Halifax: Mobile Banking Soars As Customers Bank On The Move (May 18, 2015)
- One In Eight Brits Will Switch To Digital-Only Bank This Year (April 28, 2015)