A few months ago we reported on Barclays announcing changes to their internet and mobile banking login process, and today they’ve confirmed some of the improvements they’re making, and when they’ll be available:
- A simpler log-in process that’s more flexible to customer needs.
- More log-in options so that customers can choose the one that suits them best.
- If you have a PINsentry, you’ll be able to carry out a wider range of transactions without it.
- Those that don’t want to carry their PINsentry card reader everywhere will be able to set up a memorable word and passcode to gain access without your card reader to many Online Banking services. You’ll be able to see your balances, transfer money between your Barclays accounts and make payments to people and companies you have paid before through Online Banking. However, payees on first-time payments will have to appear on a pre-approved list if PINsentry is not used.
- As an alternative to using your Online Banking membership number, you will soon be able to log in using your sort code and account number, or your Barclays debit card/cash card/authentication card number.
We’ve seen from the comments about the recently introduced HSBC Secure Key, that customers aren’t very keen on having to carry around extra items just to let them login to their online banking accounts, and so this is a good move from Barclays, recognising that not all types of visit should require a full login process.
The changes are to be rolled out to Barclays customers gradually and will be introduced between now and mid-September. More details can be found on the Barclays website.