Barclays has issued an apology to customers for the disruption to online banking and payments which began on Friday 31st January.
In an email to customers, Vim Maru, the Barclays CEO, said that everything was back working correctly again:
On Friday and across the weekend, you may have been affected by technical issues we had with some of our services. We started work immediately to fix them on Friday morning, but unfortunately it took longer than we hoped to have everything up and running again.
We are extremely sorry about this – we know it caused disruption and frustration for some of our customers.
We are pleased to say that our services are back online so you can use our apps, online banking, credit and debit cards, and cash machines as usual.
Our colleagues are working hard to help customers who have been affected – if you need to call us or send us a message, we are sorry if you have to wait longer than usual to get through.
If you have any questions or need some help, you can find out more in our frequently asked questions on our website at https://www.barclays.co.uk/help/Recent-issues/
Fraudsters often use times like this to send messages pretending to be us. We will never tell you to transfer money out of your account to keep it safe from fraud – please be careful and do not share any personal information
There were also (incorrect) stories of Barclays customers withdrawing “free” cash from ATMs. Word spread that any withdrawals would not be recorded – which is of course untrue.
Since the weekend there have also been similar issues for customers of Lloyds, which have subsequently been cleared up.
Have you been affected by the problems at Barclays or Lloyds? Let us know in the comments.