The Express has a warning for bank customers who use Twitter to vent their frustration at service problems: watch out for scammers trying to get your banking details.
Frustrated callers tweeted HMRC over 11,500 times in the last 12 months to complain about long phone line queues.
The Bank of England’s social media team charged with keeping an eye out for evidence of a run on a UK bank were alerted to a suspect spike in the run up to the Scottish Independence referendum.
Kellogg’s has setup a pop-up shop in London’s Soho where customers can get buy their new type of crisps and pay with a Tweet on Twitter.
American Express has launched a new service in the US which allows cardholders to get exclusive offers loaded onto their cards, thanks to a simple Tweet containing a particular hashtag.
First Direct bank have increased their use of Twitter for customer service, with representatives now available 24 hours a day on the site.
Karen over at Help Me To Save has started a Peer Index list of UK personal finance Twitter accounts, to help you keep up with latest tweets about money from UK-based personal finance writers on Twitter.
SellSimply is a simple way to buy, sell, donate and transact through your Twitter account.
The Financial Brand have published a list of the top 400 English-speaking banks who have Twitter accounts.
Over the past couple of days I’ve had the chance to test out some big banks’ responsiveness to being contacted on Twitter.