After a couple of days of problems, HSBC have announced that their personal and commercial online banking systems are now back to normal.
During the problems, personal banking customers were unable to login to their accounts, whilst business banking clients found their online banking working slowly. HSBC hasn’t given a definitive reason for the problems, but has blamed them on “complex technical issues”.
HSBC’s Chief Operating Office, John Hackett, has taken to Twitter to issue an apology by video for the problems experienced, to confirm that no personal data was put at risk, and to explain how customers will not be left out of pocket, should they have incurred charges following the issues:
— HSBC (@HSBC) January 6, 2016
Have you been affected by HSBC’ online banking problems? How well did HSBC handle this problem? Are you having to reclaim money from HSBC because of charges incurred due to the problems? If so, let us know your thoughts in the comments below.
- Fraud Warning For Bank Customers On Twitter (September 10, 2015)
- Natwest & RBS Online Banking Problems (June 21, 2012)
- Natwest Complaints Form (June 25, 2012)
- Natwest & RBS Refunds (July 10, 2012)
- Online Banking: What To Do If It Goes Wrong (April 30, 2013)