After a couple of days of problems, HSBC have announced that their personal and commercial online banking systems are now back to normal.
HSBC’s Chief Operating Office, John Hackett, has taken to Twitter to issue an apology by video for the problems experienced, to confirm that no personal data was put at risk, and to explain how customers will not be left out of pocket, should they have incurred charges following the issues:
We don’t want any of our internet banking customers out of pocket following the outage https://t.co/Sx2Tz4X0uY https://t.co/pGfYmjUu79
— HSBC (@HSBC) January 6, 2016
Have you been affected by HSBC’ online banking problems? How well did HSBC handle this problem? Are you having to reclaim money from HSBC because of charges incurred due to the problems? If so, let us know your thoughts in the comments below.
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