Money Watch – Personal Finance Blog

After a couple of days of problems, HSBC have announced that their personal and commercial online banking systems are now back to normal.

During the problems, personal banking customers were unable to login to their accounts, whilst business banking clients found their online banking working slowly. HSBC hasn’t given a definitive reason for the problems, but has blamed them on “complex technical issues”.

HSBC’s Chief Operating Office, John Hackett, has taken to Twitter to issue an apology by video for the problems experienced, to confirm that no personal data was put at risk, and to explain how customers will not be left out of pocket, should they have incurred charges following the issues:

We don’t want any of our internet banking customers out of pocket following the outage https://t.co/Sx2Tz4X0uY https://t.co/pGfYmjUu79

— HSBC (@HSBC) January 6, 2016

Have you been affected by HSBC’ online banking problems? How well did HSBC handle this problem? Are you having to reclaim money from HSBC because of charges incurred due to the problems? If so, let us know your thoughts in the comments below.

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• Fraud Warning For Bank Customers On Twitter (September 10, 2015)
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• Thoughts On Today’s HSBC Outage (November 4, 2011)
• Natwest Complaints Form (June 25, 2012)
• Natwest & RBS Refunds (July 10, 2012)