Tossed will open two new cash-free stores this week: Coleman Street and Upper Thames Street. Both are fitted with self-service kiosks instead of manned tills, and will take payment by credit or debit card, contactless and Apple Pay instead of cash.
Launching the completely cashless store is part of a wider plan by Tossed to embrace the opportunities that technology presents and, ultimately, to remove paper from its shops. The ultimate goal is to streamline its front-of-house operations, deliver a better guest experience and improve its back-of-house support functions.
Tossed’s new instore self-service kiosks provide guests with time to browse the menu and order at their own speed. The Coleman Street shop offers guests 15 kiosks, which is over twice as many till points as any existing Tossed store, and is supplemented by a dedicated collection point for online and App orders. Tossed plan to rollout the kiosk & web solutions to the rest of their 26-strong estate, which serve their health-conscious guests with salads, wraps, hot food, smoothies, juices & breakfast egg combos.
Vincent McKevitt, Founder of Tossed said:
“Most operators face speed & capacity issues at lunchtime, but ours are intensified because we make our food fresh-to-order and most guests like to customise their food to suit their health and taste requirements. This unique point-of-sale solution allows our team to focus their energy on our speed of production. Guest feedback from the trials has been very positive: people like to be able browse in their own time and customise what they eat, completing a great experience with tasty, bespoke, healthy food, served quickly.”
Tossed concluded the £1.27m crowdfunding round with Seedrs in September last year. The round introduced 661 new shareholders to the business and it is this investment that has funded this European-first innovation, as well as the capital investment for the two new stores.
Neil Sebba, Finance Director at Tossed added:
“We have been working with Pointone EPOS on this proprietary technology. Contactless, digital ordering and mobile payment make cashless payment systems so quick and painless nowadays; to be able to do something so ground-breaking so early in our journey with our new shareholders is very exciting and goes some way to repaying the faith that they showed in our business when they invested. We are excited to see what our Seedrs investors think of the concept they have helped us to deliver.”
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