The Money Hospital has a tip to try to get better customer service, or to prove what was said in your phone calls to companies, by recording your calls. We’re all used to hearing the line “your calls may be recorded for training purposes” before sitting in a queue of 30 callers whilst being told […]
The internet is the power behind yet another consumer protest – this time, students have joined together on Facebook to protest against HSBC’s decision to scrap a 3-year interest free deal on their graduate accounts. Around 3,500 students have joined the “Stop The Great HSBC Graduate Rip-Off” group to try to get HSBC to reverse […]
The consumer rights company Which? has accused credit card companies of using “ingenious methods” for creating new charges so that they can recoup some money after last year’s decision by the Office of Fair Trading to limit penalty fees to £12. To show just how “innovative” the credit card companies can be, Which? have highlighted […]
Around 2 years ago I did a post on what you should do if you found a bank had made a mistake in your favour; crediting your account with money that wasn’t yours. The advice back then was to own up, as the financial obudsman and/or lawyers would rule in favour of the bank unless […]
I found it quite ironic today, after having heard on the radio that the number of cases of theft of satellite navigation systems from cars has risen considerably, that Tesco is offering cheap sat navs as an incentive to take out its car insurance. Going slightly off topic – aren’t we in a similar situation […]
There’s an interesting article and vote on the BBC site regarding how consumers should pay for banking services. As I mentioned in a recent post on bank charges, one of the consequences of bank charges being outlawed would be thatthe banks would try to recoup some of their money in different ways, most probably by […]
Ever wondered why it still takes 3 days for money to get transferred from one bank to another, even when you do it online? Yep, me too. Probably one reason is that the banks make around £30m per year from the interest gained whilst the money is moved. Well, that’s going to change, as a […]
Links to other interesting money articles on 31st Jul 2007.