Thousands of Halifax and Bank Of Scotland customers have experienced problems accessing their bank accounts information online, since a botched integration courtesy of owners Lloyds at the weekend.
At the start of the week customers were able to login to their accounts but they could only view a limited statement. Lloyds issued the following enlightening statement:
“We’re aware that there is currently an issue that means that customers cannot see a full history of their transactions when they log into their online banking.
“We’re sorry for the inconvenience that this is causing, it will be resolved as soon as possible.”
As of Wednesday night, Halifax still appears to be having problems:
Throughout Wednesday, Halifax’s official Twitter feed was apologising to customers struggling to access their accounts:
Sadly, their apologies were probably not well received by those looking to make urgent transfers, and the vague ASAP given in several tweets was disconcertingly vague, and largely useless.
We’re trying to find out if the continuing problems are related to those problems caused by the integration over the weekend, and whether there is a timescale for resolution, and will update this post if we find out more.
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