Here’s a video of how Lloyds thought the bank of the future would look back in 1971, featuring Jacques Tati struggling to get to grips with the space-age technology.
The message of the video is that however modern Lloyds are, technology isn’t everything and you’ll always be able to speak to a “friendly member of staff or understanding manager” in their branches. When was the last time you spoke to your bank manager?
You could probably argue that we’re somewhere in the middle between the traditional bank reliant on human interaction and fully automated banks with little or no staff.
Looking to the future, Chris Skinner of the Financial Services Club Blog reckons that banking in 2020 will still be “very human but remote“:
Most branches will be automated remote hubs, possibly with just 1 or 2 attendants who can point you to the right machines or provide advice and service where necessary.Â Such attendants will be low-paid support staff and administrators, with commission-based sales and trained wealth advisors available via large branch hubs video connections where and when needed.Â Higher paid staff will also be available in the home, on the mobile, through the TV and on demand anywhere else though, anytime, anywhere.
So what do you think banking will be like in 10 or 20 years time? Let us know in the comments below.