The British Banking Association (BBA) has launched a new campaign which it hopes will help to combat bank account fraud.
To promote the “Know Fraud” campaign, the BBA have published 8 things that banks will never ask you to do, to increase the awareness of the types of tatics employed by scammers.
- Ask for your full PIN number or any online banking password over the phone or via email
- Send someone to your home to collect cash, bank cards or anything else
- Ask you to email or text personal or banking information
- Send an email with a link to a page which asks you to enter your online banking log-in details
- Ask you to authorise the transfer of funds to a new account or hand over cash
- Call to advise you to buy diamonds or land or other commodities
- Ask you to carry out a test transaction online
- Provide banking services through any mobile apps other than the bank’s official apps
If you suspect you’ve become a victim of fraud, (before coming back here to warn others about the scam!), you should:
- Stop sending money. Tell your bank immediately using the number on their website or other communications.
- Report the fraud to the police through Action Fraud either via the website www.actionfraud.police.uk or by calling 0300 123 2040 (textphone 0300 123 2050).
- If you are the victim of ‘share’ investment fraud, you should also report it to the Financial Conduct Authority consumer helpline on 0800 111 6768 (freephone).
- Beware of other scams. You are likely to be targeted again, particularly by firms offering to recover funds you have lost.
There is also a leaflet available as a PDF, which gives further tips on avoiding falling foul of these scams: Know Fraud Leaflet.
* Know Fraud is a trademark of the National Fraud Intelligence Bureau, which is part of the City of London Police
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