8 Things Your Bank Should Never Ask You To Do

The British Banking Association (BBA) has launched a new campaign which it hopes will help to combat bank account fraud.


To promote the “Know Fraud” campaign, the BBA have published 8 things that banks will never ask you to do, to increase the  awareness of the types of tatics employed by scammers.

  • Ask for your full PIN number or any online banking password over the phone or via email
  • Send someone to your home to collect cash, bank cards or anything else
  • Ask you to email or text personal or banking information
  • Send an email with a link to a page which asks you to enter your online banking log-in details
  • Ask you to authorise the transfer of funds to a new account or hand over cash
  • Call to advise you to buy  diamonds or land or other commodities
  • Ask you to carry out a test transaction online
  • Provide banking services through any mobile apps other than the bank’s official apps

If you suspect you’ve become a victim of fraud, (before coming back here to warn others about the scam!), you should:

  • Stop sending money. Tell your bank immediately using the number on their website or other communications.
  • Report the fraud to the police through Action Fraud either via the website www.actionfraud.police.uk or by calling 0300 123 2040 (textphone 0300 123 2050).
  • If you are the victim of ‘share’ investment fraud, you should also report it to the Financial Conduct Authority consumer helpline on 0800 111 6768 (freephone).
  • Beware of other scams. You are likely to be targeted again, particularly by firms offering to recover funds you have lost.

There is also a leaflet available as a PDF, which gives further tips on avoiding falling foul of these scams: Know Fraud Leaflet.

* Know Fraud is a trademark of the National Fraud Intelligence Bureau, which is part of the City of London Police

Leave a Comment

Your email address will not be published. Required fields are marked *