Bitterwallet has been on something of a crusade over the last couple of weeks concerned with the inconsistencies and misinformation surrounding changes to their call charges and cancelling your mobile phone contract with Orange.
Over a series of posts and with help from their readers, they found out some rather interesting information which provided a useful reference for those wishing to worm their way out of their Orange contracts.
Eventually, they actually managed force Orange into a u-turn over some of their new call charges (which was actually the trigger for you being able to cancel your contract).
Details of the u-turn are here, along with an official statement from Orange, and here are some of the posts in the run-up to the u-turn:
- Cancelling your Orange contract – what does the law say?
- Cancel your Orange contract – official statement from Ofcom
- Cancel your Orange contract – no answers, plenty of questions
- Orange – the latest gravy in the battle for contract cancellations
- Cancelling your Orange contract – a troubleshooting guide
Bitterwallet have now turned their sights onto Virgin Mobile. Watch out Branson!
photo credit: Sarah G…
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Another rare UK finance blog! We’re like rare birds (or lizards, or sea slugs, but birds sounds better, right? :) )
I tried to cancel my Orange contract back in June this year (I wasn’t attempting to cancel early or anything – just a plain old 30 day notice job). It is now nearly Christmas and umpteen phone calls, emails and a letter later and I am still waiting for them to refund money they continued to take from my Bank account 3 months after the contract was terminated. I just could not believe that a company as large as Orange could get away with how they have treated me – but reading this page shows me that it isn’t a one off! Shame on you Orange! Read my story here –
http://familytreeassistant.com/wp/